LEGAL • BOOKINGS • SERVICES

Terms & Conditions

These Terms & Conditions explain the rules that apply when you use the Adventure Experts website, make an enquiry or book a tour, activity or travel experience with us.

Last updated: 20 September 2026

01 — ACCEPTANCE OF TERMS

Your Booking Starts With
Clear Terms.

By accessing the Adventure Experts website, submitting an enquiry or making a booking, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our booking services or proceed with a reservation.

DIGITAL AGREEMENT STATUS

✓ Website Use

✓ Booking Enquiries

✓ Tour Reservations

✓ Service Conditions

Using our services confirms that you accept the applicable booking and service terms.

02 — BOOKINGS & RESERVATIONS

From Selection to
Confirmed Experience.

A booking is considered confirmed only when the required reservation details are accepted and confirmation is issued through our website, team or authorised booking channel.

Select Experience

Choose the tour, activity, date, guest number and available option that suits your plans.

Submit Details

Provide accurate guest, contact, pickup and service information needed to arrange the booking.

Availability Check

Availability, pricing and operational requirements may be verified before final confirmation.

Booking Confirmed

Your reservation becomes confirmed once confirmation details are issued through the relevant booking channel.

Booking accuracy matters:
guests are responsible for providing correct names, contact details, dates, pickup information and other booking details required for the selected experience.

03 — PRICES, PAYMENTS & CURRENCY

Clear Pricing.
Secure Payments.

Prices shown on our website, booking channels or quotations are based on the selected experience, date, guest number and available option.

Final payment terms, currency and accepted payment methods may vary depending on the booking channel or service selected.

Important:
guests should review the final price, inclusions and payment terms before confirming a booking.

PAYMENT OVERVIEW

Displayed Prices

Based on the selected product, option and availability.

Currency

Prices may be displayed or charged in AED or another supported currency.

Payment Methods

Available methods may include online payment, card, payment link or other approved options.

Third-Party Charges

Banks, card issuers or payment providers may apply conversion or transaction fees outside our control.

04 — CANCELLATIONS, CHANGES & REFUNDS

Clear Timelines.
Fair Conditions.

Cancellation and refund eligibility depends on when the request is made, the experience booked and any product-specific or third-party conditions.

24+ HOURS BEFORE

Full Refund

Cancellations made at least 24 hours before the scheduled experience are generally eligible for a full refund, unless different product conditions apply.

WITHIN 24 HOURS

Partial or No Refund

Late cancellations may be subject to partial charges or may become non-refundable depending on the experience, supplier commitments and booking conditions.

TOUR TIME / NO-SHOW

Non-Refundable

No-shows, missed departures and cancellations at or very close to the scheduled tour time are generally non-refundable.

Booking Changes

Where permitted, change requests may be accepted up to 6 hours before the experience, subject to availability and applicable booking conditions.

Third-Party Activities

Some attractions, tickets and third-party activities may have stricter cancellation, amendment or refund conditions that override the general policy.

Operator cancellations:
if an experience must be cancelled due to weather, safety, operational restrictions or circumstances beyond reasonable control, we may offer an alternative date, replacement experience or applicable refund depending on the booking conditions.

05 — PICKUP, TIMING & GUEST RESPONSIBILITY

Be Ready. Be Informed.
Enjoy the Journey.

Guests are responsible for reviewing their booking details, being ready at the agreed pickup point and providing accurate information needed for the experience.

CHECKPOINT 01

Confirm Your Details

Check the date, pickup location, guest number, contact details and selected tour option before the experience.

CHECKPOINT 02

Be Ready on Time

Guests should be ready at the confirmed pickup point within the advised time window to avoid delays or missed departures.

CHECKPOINT 03

Stay Reachable

Please keep your phone or preferred contact method available in case our team needs to confirm pickup or operational details.

CHECKPOINT 04

Follow Instructions

Guests should follow reasonable safety, timing and operational instructions provided by guides, drivers or activity staff.

Pickup Times Are Approximate

Pickup and return times may vary due to traffic, weather, guest routing, operational conditions or other circumstances.

Missed Pickup

A missed pickup caused by incorrect information, late arrival or failure to be available may be treated as a no-show and may not qualify for a refund.

Smooth journeys start with accurate information:
please notify us as early as possible if your pickup location, contact number or other booking details change.

06 — SAFETY, HEALTH & PARTICIPATION

Safety First.
Adventure Responsibly.

Some experiences involve physical activity, off-road travel, desert conditions or other elements that may not be suitable for every guest.

Guests are responsible for considering whether an experience is appropriate for their personal circumstances and for following all reasonable safety instructions.

Before participating:
please review the activity requirements and inform us of any relevant limitations that may affect safe participation.

SAFETY CHECK

Follow Instructions

Guests should follow the directions of guides, drivers and activity staff.

Activity Requirements

Certain tours may have age, height, fitness or participation restrictions.

Personal Responsibility

Guests should participate responsibly and use provided safety equipment where required.

Safety Decisions

Participation may be limited or refused where safety requirements are not met.

LIVE OPERATIONS STATUS

Weather Conditions

Activities may be adjusted when weather conditions affect safety or operations.

Operational Changes

Timing, routes, inclusions or activity order may change where reasonably necessary.

Safety Priority

Safety considerations may require modification, postponement or cancellation.

Uncontrollable Events

Events beyond reasonable control may affect the availability or delivery of services.

07 — WEATHER & OPERATIONAL CHANGES

Conditions Change.
Safety Comes First.

Tours and activities may be affected by weather, traffic, government restrictions, safety considerations, operational issues or other circumstances beyond reasonable control.

Where necessary, Adventure Experts or the relevant activity provider may adjust schedules, routes, vehicles, activity sequences or other operational elements.

ALTERNATIVE

A suitable alternative date, timing or experience may be offered where possible.

CANCELLATION

If the service cannot reasonably operate, applicable refund or rebooking options may be provided.

Force majeure:
Adventure Experts is not responsible for delays, changes or failures caused by events beyond reasonable control, subject to applicable booking terms and legal requirements.

08 — THIRD-PARTY SERVICES

One Booking.
Multiple Service Providers.

Some tours, attractions, tickets and activities may be delivered by independent operators, suppliers or third-party service providers.

NETWORK NODE 01

Tour Operators

Certain tours may be operated by authorised third-party providers responsible for delivering the booked experience.

NETWORK NODE 02

Attractions & Tickets

Entry tickets and attraction bookings may be subject to the operating rules, availability and policies of the attraction provider.

NETWORK NODE 03

Transport & Activities

Transport, adventure activities and other services may be delivered by specialised suppliers subject to their operational requirements.

NETWORK NODE 04

Provider Conditions

Product-specific supplier terms may apply in addition to the general Adventure Experts Terms & Conditions.

Supplier Availability

Availability, operating hours, entry requirements and service conditions may change according to the relevant provider.

Supplier Policies

Stricter cancellation, amendment, age, entry or participation rules may apply to some third-party products.

Third-party responsibility:
where an experience is delivered by an independent provider, that provider remains responsible for the direct operation and delivery of its service, subject to applicable law.

09 — GUEST CONDUCT

Respect the Experience.
Respect Others.

Guests are expected to behave responsibly and respectfully toward guides, drivers, staff, other guests, local communities, property and the surrounding environment.

RESPECTFUL CONDUCT

Treat staff, suppliers and fellow guests respectfully throughout the experience.

FOLLOW SAFETY RULES

Follow reasonable safety and operational instructions during tours and activities.

ACCESS CONTROL — NOT PERMITTED

✕ Unsafe or reckless behaviour

✕ Harassment or abusive conduct

✕ Damage to vehicles or property

✕ Illegal activity

✕ Ignoring required safety instructions

Right to refuse or end participation:
where behaviour creates a safety risk, disrupts the experience or seriously breaches these terms, participation may be refused or ended without refund where reasonably appropriate.

RISK & RESPONSIBILITY

Adventure Activities

Some activities naturally involve physical, environmental or operational risks.

Personal Belongings

Guests remain responsible for valuables, luggage and personal possessions.

Personal Decisions

Guests should assess whether an activity is suitable for their own circumstances.

Reasonable Care

Services are intended to be provided with reasonable care and subject to applicable law.

10 — LIABILITY & ASSUMPTION OF RISK

Understand the Experience.
Participate Responsibly.

Certain tours and activities may involve inherent risks associated with transport, outdoor environments, physical activity, desert terrain or adventure experiences.

By choosing to participate, guests acknowledge the nature of the selected experience and agree to follow relevant safety requirements and instructions.

PERSONAL ITEMS

Adventure Experts is not responsible for lost, forgotten or damaged personal belongings except where liability cannot legally be excluded.

THIRD-PARTY SERVICES

Independent suppliers remain responsible for the direct operation and delivery of services they provide.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

11 — WEBSITE USE & INTELLECTUAL PROPERTY

Digital Content.
Protected Use.

The Adventure Experts website, branding, text, images, graphics and other original content are intended for personal and lawful use unless otherwise stated.

DIGITAL RIGHTS STATUS

✓ Personal browsing permitted

✓ Booking information may be used

✕ Unauthorised copying prohibited

✕ Misuse of branding prohibited

✕ Harmful website activity prohibited

WEBSITE CONTENT

Website text, design, graphics and original materials may be protected by applicable intellectual property rights.

BRANDING

The Adventure Experts name, logo and brand elements should not be used without appropriate permission.

ACCEPTABLE USE

Visitors must not misuse the website, attempt unauthorised access or interfere with normal website operation.

THIRD-PARTY CONTENT

Certain logos, images, trademarks or information may belong to third-party suppliers or service providers.

Permitted use:
website content may be viewed and used for personal travel planning and booking purposes, but should not be reproduced, republished or commercially exploited without permission unless legally permitted.

12 — GOVERNING LAW & DISPUTES

Clear Terms.
Clear Resolution.

These Terms & Conditions are intended to operate in accordance with applicable laws in the United Arab Emirates and, where relevant, the Emirate of Dubai.

LEGAL FRAMEWORK

Applicable Law

UAE and applicable Dubai laws may govern these Terms and related services.

Good-Faith Resolution

We encourage guests to contact us first so concerns can be reviewed and addressed directly.

Formal Disputes

Unresolved matters may be handled through the appropriate legal or regulatory process.

If you have a concern about a booking or service, please contact our team with the relevant booking details so we can review the matter.

APPLICABLE RIGHTS

Nothing in these Terms is intended to remove rights or protections that cannot legally be excluded under applicable law.

CHANGES TO THESE TERMS

Adventure Experts may update these Terms & Conditions from time to time to reflect changes in services, booking practices, legal requirements or business operations. The latest version published on this website will apply from its stated update date.

Our approach:
wherever possible, we aim to resolve booking and service concerns fairly, promptly and directly with the guest.

13 — LEGAL CONTACT

Questions About These
Terms?

If you need clarification about these Terms & Conditions, a booking, cancellation, payment or service-related matter, please contact Adventure Experts before completing your reservation.

Adventure Experts

Dubai, United Arab Emirates

adventureexperts.ae

Contact Our Team →

Please include your booking reference and relevant details when contacting us about an existing reservation so our team can review your request more efficiently.