+971 56 909 3838 info@adventureexperts.ae
LEGAL & PRIVACY
Privacy Policy
Your privacy matters to us. This policy explains how Adventure Experts collects, uses, protects and manages information when you visit our website or book an experience with us.
Last updated: 20 September 2026

 

01 — INTRODUCTION

Your Privacy.
Clearly Protected.

Adventure Experts (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used and protected when you visit
adventureexperts.ae,
contact our team, make an enquiry or book a tour, activity or experience.

◈
Who We Are
Adventure Experts provides access to selected tours, activities and travel experiences across Dubai and the UAE.

⌁
Where It Applies
This policy applies to information collected through our website, booking enquiries and communications with our team.

⛨
Your Information
We aim to collect only information reasonably required to respond to enquiries, process bookings and provide our services.

Privacy-first approach:
we aim to handle personal information carefully, transparently and only for legitimate business purposes.
02 — INFORMATION WE COLLECT
What Information May Be Collected
The information we collect depends on how you interact with Adventure Experts. We aim to collect only what is reasonably needed to respond to you, manage bookings and improve our services.
◎
Contact Details
Your name, email address, telephone number and other contact details you choose to provide.
◇
Booking Information
Tour selections, booking dates, guest numbers, pickup information and other details needed to arrange your experience.
⌁
Communication Data
Messages, enquiries, feedback and other information you send to us through our website, email, phone or messaging services.
◈
Technical Information
Information such as browser type, device information, IP address and website usage data may be collected automatically.
Data minimisation:
we aim not to request more personal information than is reasonably necessary for the service, enquiry or booking involved.
03 — HOW WE USE INFORMATION
Why We Use Your Information
We use personal information only for legitimate business purposes connected with your enquiry, booking, experience and our website operations.
01
Process Bookings
To confirm reservations, arrange services, coordinate pickup details and manage your selected experience.
02
Communicate With You
To respond to enquiries, send booking information, provide updates and assist with service-related questions.
03
Improve Our Services
To understand how our website and services are used and identify opportunities to improve the guest experience.
04
Security & Protection
To help protect our website, prevent misuse, investigate suspicious activity and support secure transactions.
05
Legal Obligations
To comply with applicable laws, regulatory requirements, accounting obligations and lawful requests.
06
Service Updates
Where appropriate, we may contact you about booking-related updates, changes or relevant information connected with your experience.
Purpose limitation:
personal information is used only for purposes connected with providing, supporting and protecting our services.
04 — COOKIES & TECHNOLOGY
How Our Website Uses Cookies
Our website may use cookies and similar technologies to help pages function correctly, remember preferences, understand website usage and improve the overall online experience.
01
Essential Cookies
Help core website features operate correctly and support basic functionality, security and navigation.
02
Analytics Cookies
May help us understand how visitors use the website, which pages are visited and where improvements may be useful.
03
Preference Cookies
May remember selected settings or preferences to provide a more convenient browsing experience.
04
Third-Party Technology
Some website features may use technology provided by analytics, booking, payment, mapping or other service providers.
Your choice:
where applicable, you can manage cookies through your browser settings or available cookie-consent controls. Disabling some cookies may affect certain website features.
05 — SHARING & THIRD PARTIES
When Information May Be Shared
We may share limited personal information with trusted service providers when reasonably necessary to process a booking, deliver an experience, operate our website, process payments or meet legal requirements.
01
Tour & Activity Providers
Relevant booking details may be provided to operators, guides, transport providers or other parties involved in delivering your experience.
02
Payment & Booking Services
Payment processors, booking platforms and technology providers may process information required to complete or manage transactions.
03
Website & Technology Providers
Hosting, analytics, communication and technical service providers may process limited information to support our website and services.
04
Legal & Regulatory Requirements
Information may be disclosed where reasonably required by applicable law, legal process or a valid request from an authorised authority.
Controlled sharing:
we aim to share only the information reasonably necessary for the relevant service, transaction or legal purpose.
06 — DATA SECURITY
Protecting Your Information
We use reasonable technical and organisational measures designed to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
01
Secure Systems
We aim to use secure systems and appropriate safeguards to support the protection of information handled through our website and services.
02
Limited Access
Access to personal information is intended to be limited to people and service providers who reasonably need it for legitimate business purposes.
03
Monitoring & Review
We may review technical and operational safeguards from time to time to support website security and responsible data handling.
04
Responsible Handling
We aim to handle personal information carefully throughout its use, storage and disposal.
Important:
while we take reasonable steps to protect information, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
07 — DATA RETENTION
How Long We Keep Information
We aim to retain personal information only for as long as reasonably necessary for the purpose it was collected, including providing services, managing bookings and meeting applicable legal, accounting or regulatory requirements.

ACTIVE
During Your Booking
Information may be retained while your enquiry, booking or experience is active so we can provide and support the requested service.

RETAINED
After Your Experience
Certain records may be kept for a reasonable period for customer support, recordkeeping, accounting, dispute handling or legal obligations.

END OF NEED
Deletion or Anonymisation
When information is no longer reasonably required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.
Retention periods may vary:
the appropriate period depends on the type of information, why it was collected and any applicable legal or business requirements.
08 — YOUR PRIVACY RIGHTS
Your Information. Your Choices.
Depending on applicable law and the circumstances, you may have rights relating to the personal information we hold about you.
01
Access Your Information
You may request information about personal data we hold about you, where applicable.
02
Correct Information
You may ask us to correct personal information that is inaccurate or incomplete.
03
Request Deletion
In certain circumstances, you may request deletion of personal information that is no longer required.
04
Withdraw Consent
Where processing is based on your consent, you may be able to withdraw that consent at any time.
05
Marketing Choices
You may opt out of promotional communications by using available unsubscribe options or contacting us.
06
Cookie Controls
You can control certain cookies through your browser settings or available consent tools on our website.
Please note:
privacy rights may vary depending on applicable law, and some requests may be subject to legal, regulatory or recordkeeping requirements.
10 — CHILDREN’S PRIVACY
Protecting Younger Guests
Some of our tours and experiences may be suitable for children. Where information about a minor is required for a booking or activity, we expect it to be provided by a parent, legal guardian or responsible adult.
01
Parent or Guardian
Bookings involving children should be made or authorised by a parent, guardian or responsible adult.
02
Limited Information
We aim to request only information reasonably necessary to arrange and safely provide the relevant experience.
03
Contact Us
If you believe information about a child has been provided to us incorrectly, please contact us so we can review the matter.
Family privacy matters:
information relating to younger guests should be shared only when reasonably required for the booking, safety or delivery of the experience.
11 — POLICY UPDATES
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, legal requirements or business operations.

When changes are made, the updated version will be published on this page and the “Last updated” date may be revised accordingly.

Review Updates
We encourage visitors to review this page periodically to stay informed about how personal information is handled.
Updated Version
The version published on this page will be the current Privacy Policy for Adventure Experts.

12 — PRIVACY CONTACT
Questions About Your
Privacy?
If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact Adventure Experts.

Adventure Experts
Dubai, United Arab Emirates
Website:
adventureexperts.ae


Contact Our Team →

For privacy-related requests, we may need to verify certain details before responding in order to help protect personal information from unauthorised access or disclosure.